Wednesday, 3 October 2007

Pure Frustration

Colleague: Hey Miss M, you know that laptop we sent Marty off with? Well they can't connect to any printers in the Australia office without our IT administration password so can you get it from IT and send it to Marty, this is very urgent.

oh fuck oh fuck oh fuck oh fuck oh fuck oh fuck

Miss M: Sure, I'll call IT now

oh fuck oh fuck oh fuck oh fuck oh fuck oh fuck oh fuck

Miss M calls IT


Miss M: Hey, you remember that laptop you set up for Marty, well he needs to add a printer to it and we need the administrator password. Can I please get it from you so he can print?

IT: I'm sorry Miss M but we can't give out the password.

Miss M: Ok, so what do we do? He needs to add a printer

IT: Well without the password he can't.

Miss M: And you won't give me the password?

IT: No.

Miss M: But he needs to add a printer

IT: He can't without the password.

Miss M: Well I need the password then

IT: We can't give it to you

FOR FUCKS SAKE!

This conversation went on for almost 2 hours with different people.

The outcome? We can't set up Marty with a printer.

14 comments:

MidniteGem said...

FUCK !

The Divine Miss M said...

Yup, FUCK!

Uncle Bunny said...

And this is why your IT department should be forced to generate a unique local admin password for each machine rather than having one global one which grants access to everything on the network.

The Divine Miss M said...

Yup.

They pointed out how if they gave me the password they would have to change the password on every single machine.

I said "so what"

TBHanks said...

Ha, ha, ha. I wrote a post this morning about how much I hate IT people and will upload in a bit. You shoulda told them it was the highest of the high who wanted it done.
In fact, send an email, ccing the relevant people, telling the IT guy how he has stopped a crucial assignment from being completed. Make it huge; make it dramatic; make it so the IT guy is completely fucked in the end.
(Does the fact that I hate IT people come through here? What dumbass uses the SAME password for all the machines? Jirrie...)

MsMozi said...

Power crazy IT guys... they're the worst! I think it's something to do with them usually being the kid that was picked on at school and now they're getting their revenge.

ChittyChittyBangBang! said...

It is sad day when an IT geek decides he needs to flex his corporate muscles while losing complete focus of the BIGGER picture.
Talk about KAK in the workplace!
chitty

MidniteGem said...

Shame poor IT guys! They are not so bad. What's with the generlizing. Their job are a lot harder then you think.

Well I do have a soft spot for a certain IT guy ok! :P

kyknoord said...

Oh no, I agree with the IT person. I mean, you have to draw the line somewhere, don't you? After all, if they gave out the password, then before long, you'd have renegade members of staff setting up printers willy-nilly. Then management might start to question why they need IT people in the first place. Chaos, I tell you.

Uncle Bunny said...

tbhanks: The type of person who uses the same password for all the machines would be the one who runs them on a network, where the user areas are shared, meaning that the admin password is the password for the admin account on every computer on the network. Though they should've been smart enough to set up the laptop with a local admin account.

kyknoord: Last time someone tried to set something up on the network where I work, without knowing what they were doing, they ended up killing all of the print queues so we then needed to manually set up 237 printers again.

The Divine Miss M said...

Wow people really feel strongly about IT people don't they?

hehehe

phillygirl said...

Sounds like an average day at the office ;)

Mrs said...

Geez, why do IT missions always spell IMPOSSIBLE?

The Divine Miss M said...

MrsM - I like that

Mission Impossible - The IT Revenge

*sighs*

If anyone was interested we eventually had to give up and inform the lovely Marty that we have no way of installing these printers for him and that he will have to email things through to other people and get them to print them for him.

He was not impressed. As trival as it actually does sound it is part of our job to make sure that the Creatives are happy and that all runs smoothly for them. We failed on this.